Privacy Policy

Last updated: October 19, 2025

1. Introduction

We, Hanne Van Cappellen (hereinafter “we”, “us” or “our”), attach great importance to your privacy. This privacy policy explains which personal data we collect through our website www.hannevancappellen.be, why we process this data, and how we protect it in accordance with the General Data Protection Regulation (GDPR) and Belgian privacy legislation.

2. Who is responsible for processing your data?

Data Controller:
Hanne Van Cappellen
1060 Saint-Gilles, Belgium
E-mail: info@hannevancappellen.be

3. What personal data do we collect?

We only process personal data that you voluntarily provide through the website or when placing an order. This may include:

  • First and last name
  • Address details (billing and delivery)
  • Email address
  • Phone number (if provided)
  • Order and payment information
  • Messages or questions you send via the contact form

We do not collect sensitive personal data and we do not use automated decision-making or profiling.

4. For what purposes do we use your data?

Your personal data is used solely for legitimate and specific purposes, including:

  • Processing and delivering your order in our webshop;
  • Managing your account (if you create one);
  • Responding to questions sent via email or the contact form;
  • Improving our products and services;
  • Complying with legal obligations (accounting, warranty, consumer law).

We do not use your data for marketing purposes without your explicit consent, and we do not share your data with third parties for commercial purposes.

5. Legal basis for processing

We process your personal data only on the basis of one of the following legal grounds:

  • Contractual necessity – to process and deliver your order;
  • Legal obligation – for example for tax or accounting purposes;
  • Consent – when you voluntarily provide it, for example when subscribing to a newsletter or submitting a contact form.

6. Data retention periods

We do not retain your personal data longer than necessary for the purpose for which it was collected:

  • Invoice and order data: up to 7 years (legal accounting obligation);
  • Contact details: until your request has been handled or while your account remains active;
  • Newsletter data: until you unsubscribe (if applicable).

7. Sharing data with third parties

We only share your data with trusted partners who are strictly necessary for providing our services, such as:

  • Payment providers (e.g. Mollie, Stripe, PayPal);
  • Delivery services (e.g. bpost, PostNL);
  • Our hosting provider and website management (for technical operation);
  • Accounting services (to comply with legal obligations).

These parties act solely on our behalf and are contractually obliged to store your data securely and not use it for their own purposes.

8. Cookies and tracking

We only use necessary and functional cookies for the operation of our website and webshop. We do not use cookies from third parties for marketing or tracking (such as Google Analytics or Facebook Pixel). More information can be found in our Cookie Policy.

9. Security of your data

We take all reasonable technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, or disclosure. This includes secure connections (SSL), restricted access rights, and strong passwords.

10. Your rights

You have several rights regarding your personal data:

  • Right of access: you can request which data we store about you;
  • Right to rectification: you can request correction of inaccurate data;
  • Right to erasure: you may request deletion of your data (where legally permitted);
  • Right to restriction: you may request temporary restriction of processing;
  • Right to data portability: you may request your data in a structured, commonly used format;
  • Right to object: you may object to processing based on legitimate interest or withdraw your consent.

You can exercise your rights by sending a request to info@hannevancappellen.be. We will handle your request within one month of receipt.

11. Complaints

If you believe that your rights are not respected, you may file a complaint with the Belgian Data Protection Authority:

Belgian Data Protection Authority (DPA)
Drukpersstraat 35, 1000 Brussels
Website: www.gegevensbeschermingsautoriteit.be
E-mail: contact@apd-gba.be

12. Changes to this privacy policy

We reserve the right to update this privacy policy when necessary, for example due to changes in legislation or our services. The most recent version will always be available on our website. If significant changes occur, we will communicate them clearly.

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